Our solution included a team of account managers, supervisors, dockmasters, and highly trained security officers deployed across the property. Coverage was designed to maximize both visibility and responsiveness, with officers stationed at key access points, patrolling interior and exterior areas, and providing direct assistance to hotel staff and office tenants. Leveraging ParkX Patrol and Workforce Management Platform, ParkX provided real-time reporting, checkpoint verification, and incident documentation, ensuring accountability and transparency at every level.
Our officers received extensive training in de-escalation, conflict resolution, and emergency response. They were also specifically prepared to handle sensitive situations involving disruptions with professionalism and authority. By integrating advanced workforce management technology, proactive patrols, and strong collaboration with local law enforcement, ParkX established a secure, controlled, and welcoming environment for everyone at Chevy Chase Pavilion.
The result was a significant improvement in tenant and guest safety, reduced incidents of unauthorized activity, and increased confidence among property stakeholders. This case highlights ParkX’s ability to provide customized security solutions that balance safety, customer service, and operational excellence at complex, high-traffic properties.