ParkX was selected to design and implement a tailored security management program. Our solution included daily on-site staffing supported by mobile patrols, CCTV monitoring, and ParkX Patrol and Workforce Management Platform for real-time accountability. Officers were responsible for patrolling both interior and exterior spaces, enforcing parking regulations at the Campbell Garage, managing access control, and providing direct assistance to guests and parkers. The team also monitored liability hazards, addressed unauthorized activity, and supported property management with transparent reporting and analytics.
Beyond day-to-day patrols, ParkX worked closely with Federal Realty’s property team, engaging in monthly online and quarterly in-person meetings to review performance, address challenges, and provide recommendations for future improvements. With a visible on-site presence and strong collaboration with local law enforcement, ParkX ensured that both safety and customer service remained top priorities.
The outcome was a more secure, orderly, and welcoming environment that strengthened tenant and guest confidence in the Village at Shirlington. By combining professional staffing, advanced reporting technology, and a commitment to customer service, ParkX delivered a comprehensive solution that balanced enforcement with hospitality, ensuring the property continues to thrive as a community hub.